Privacy Policy

Privacy Policy

Introduction

Welcome to https://img-adventure-world-dubai-tickets.terratrek.net! We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains how we handle the information you provide to us when you use our website, applications, services, or products, available at our domain (and any related subdomains) and linked platforms. By visiting or using our services, you consent to the practices described in this policy.

Scope

This privacy notice covers all aspects of our online presence, including but not limited to:

  1. Our official website located at https://img-adventure-world-dubai-tickets.terratrek.net.
  2. Mobile applications developed by us and downloaded from app stores.
  3. Online services and tools provided through our platform.
  4. Interactions with customers via email, phone, text messages, or other communication channels.

Please note that this policy does not apply to third-party websites, applications, or services that you access through links on our platform. These entities have their own privacy practices, and we encourage you to review their policies before providing any personal data.

Processing Activities

This Privacy Policy outlines the ways in which we process your personal information:

  1. User Accounts: When you create an account with us, we collect and store your account details, including your name, contact information, and password.
  2. Payments: We securely process payment information when you make purchases from our platform using various payment gateways. This includes cardholder data, billing addresses, and transaction history.
  3. Communication: We may communicate with you via email, phone, or SMS for customer support, marketing purposes (with your consent), or to provide updates about your orders/bookings.
  4. Website Visits: When you visit our websites, we may collect data about your device, browser type, operating system, and IP address to analyze website performance and user behavior.
  5. Feedback and Reviews: We encourage users to share their feedback and reviews, which help us improve our services. This may include personal information if voluntarily submitted.

Personal Data Collection

We collect various types of personal data, including but not limited to:

  1. Account Information: Name, user name, email address, password (hashed and encrypted).
  2. Payment Details: Credit/debit card numbers, expiration dates, CVV codes, billing addresses, and transaction records.
  3. Financial Data: Bank account information (for direct debits or refunds), investment portfolios (if provided).
  4. Purchase History: Products or services bought from us, purchase frequency, total transaction value.
  5. Mobile Device Identifiers: Unique device identifiers, mobile network information, advertising IDs.
  6. Location Data: GPS coordinates and location-based services data when you use our location-enabled services.
  7. Feedback and Reviews: Personal insights, suggestions, and content shared by users.
  8. Social Media Information: If you choose to log in through social media accounts, we may collect your profile information from those platforms.
  9. Product Interest: Details about products or services that interest you based on your browsing behavior and interactions.

Cookies

We use cookies and similar tracking technologies to enhance user experience and analyze website performance. Cookies can be categorized as:

  1. Strictly Necessary: Essential for navigating our websites and providing basic functionality.
  2. Preferences: Remembering user preferences, language settings, and customization options.
  3. Analytics: Tracking website usage, analyzing trends, and understanding user behavior to improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  1. Legal Obligations: Complying with legal requirements and regulatory bodies’ requests.
  2. Contractual Necessity: Fulfilling our contractual obligations with you.
  3. Business Operations: Conducting business operations, improving services, and enhancing user experience.
  4. Fraud Prevention: Detecting and preventing fraudulent activities.

Once the data is no longer needed for these purposes, we will securely delete or anonymize it.

Your Rights (depending on your jurisdiction)

You have certain rights regarding your personal information:

  1. Access: The right to access and request a copy of the personal data we hold about you.
  2. Rectification: Requesting corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Asking us to delete your personal data, unless we have compelling legitimate grounds to retain it.
  4. Restriction: Limiting the processing of your data in specific situations.
  5. Data Portability: Receiving a copy of your personal data in a structured, commonly used format and transferring it to another controller.
  6. Object: Objecting to the processing of your data for specific purposes, including marketing or profiling.
  7. Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.

To exercise these rights or have questions about our data practices, please contact our Privacy Team using the details provided below.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Information

For privacy-related inquiries, unsubscribe requests, or if you have any questions regarding our data practices, please contact us:

We value your trust in our services, and we are committed to protecting your privacy throughout your interaction with us.